For travel advisors and agencies
Your ground partner in Venice and Italy
VLS Agency is a destination management company based in Venice. You keep the client; we run the ground: water taxis and Mercedes cars with our own captains and drivers, a desk in the Marco Polo arrivals hall, and one named contact from the first request to the last transfer.
What changes when you work with us
- The client stays yours
- We work for you. Proposals, confirmations and documents go to you, and we speak to your clients only about their trip.
- The last mile is not subcontracted
- In Venice the water taxis and the chauffeured cars are ours, run by our captains and drivers. Where things usually go wrong, between the airport and the hotel's water entrance, there is no third party. The fleet
- A person in the arrivals hall
- Our desk at Marco Polo Airport is staffed from 8:00 to 18:00. Your clients meet a face, not a phone number, and can leave their luggage while the boat gets ready. The airport desk
- One named contact
- One person follows your request from the proposal to the departure transfer, knows your clients' preferences and answers you directly.
- Partners declared as partners
- Yachts, private jets and helicopters are run by licensed operators we select and coordinate. We tell you who operates what, so you can tell your clients.
- Fixed prices before you confirm
- Every service is quoted at a fixed price, taxes and luggage included, before anything is booked. Nothing to settle on arrival.
How your clients arrive in Venice with us
Venice is the one Italian city where the transfer is a boat and the hotel door is often on the water. This is what happens, in order, when your clients land at Marco Polo.
- 01
Before departure
We confirm flight, number of guests and suitcases, and whether the hotel has a private water entrance. If it does not, we tell you the closest landing in advance.
- 02
Landing
We follow the flight. Early or late, the boat and our staff move with the actual landing time.
- 03
Arrivals hall
Our staff waits with a name board. The VLS desk is on the ground floor, at Exit 2: coffee, Wi-Fi, luggage storage if the room is not ready.
- 04
To the boat
We walk your clients to the water taxi and take care of the luggage. The crossing to central Venice takes about 30 to 35 minutes, direct, no stops.
- 05
At the hotel
The boat stops at the hotel's water entrance when there is one. Otherwise at the nearest landing, with help for the bags to the door.
- 06
During the stay and departure
Boats, cars, guides and tables during the stay, then the return transfer timed on the flight. The same contact, start to finish.
Who operates what
What you sell to your clients should say who runs it. Here it is, service by service.
| Service | Who runs it | Where |
|---|---|---|
| Private water taxi and Water Limousine | VLS: our boats and captains | Venice, airport, lagoon, islands |
| Chauffeur service with Mercedes | VLS: our cars and drivers | Venice, Veneto, Dolomites, across Italy |
| Airport meet and greet, desk and lounge | VLS: our staff | Venice Marco Polo Airport |
| Concierge, tables, tickets, private experiences | VLS, with local guides and venues | Venice and the destinations we cover |
| Yacht charter and luxury boats | Licensed partners, coordinated by VLS | Venice, Lake Como, Italian coasts |
| Private jets and helicopters | Licensed partners, coordinated by VLS | Italy and Europe |
Where we can take your clients
Venice is home. From here we organise the rest of the journey, with the same contact and the same standard.
How a request works
- 1
You send the brief
Dates, guests, hotels, flights and what your clients care about. A short note is enough to start.
- 2
We send a proposal
Services, timings and fixed prices in writing, addressed to you. Transfers are usually quoted within four hours.
- 3
You confirm, we operate
Each confirmed request gets a reference number. We share the operational details and stay reachable on the ground, day and night.
Frequently asked questions
What is a destination management company (DMC) in Venice?
A DMC is the local company that organises and runs a trip on the ground for agencies, tour operators and companies. VLS Agency is a Venice DMC: we design the services and operate them with our own water taxis, Mercedes cars, captains, drivers and airport desk.
Do you work with travel advisors and agencies outside Italy?
Yes. We work with advisors and agencies that send clients to Venice and Italy, with a multilingual team. Proposals and confirmations are addressed to you.
Do you contact our clients directly?
Only about their trip: arrival details, the meeting point, changes on the day. The commercial relationship stays with you.
Which services do you run yourselves and which through partners?
Water taxis, chauffeured transfers with Mercedes cars and the Marco Polo Airport desk are ours. Yacht charters, private jets and helicopters are run by licensed partners we select and coordinate. We always tell you which is which.
What happens if a flight is late?
We track the flight and move boat and staff with it. Your clients find someone waiting in the arrivals hall whatever time they land, 24 hours a day.
Can you handle clients beyond Venice?
Yes. Chauffeur transfers across Italy and services in the Dolomites, Lake Garda and Verona, Lake Como, Tuscany, Rome, the Amalfi Coast, Sardinia, the Italian Riviera, the Langhe, Puglia and Sicily, with the same contact.
Can you organise events, groups and incentives?
Yes. For groups, incentives and company events we coordinate boats, cars, venues and hosts as one programme.
How do we receive trade rates and terms?
Write to us with your agency details and the first request: we send the conditions for agencies together with the proposal.
Send a client request
Tell us who travels, when and where. In the notes add agency name, hotels and flights if you have them: we reply to you with a proposal at fixed prices.